How to Pick a Trusted Trader

Planning home improvements?

Make sure you hire the best people! The last thing you want is to waste unnecessary time and expense disputing, amending and worst of all worrying.

You can’t beat word of mouth

The first tip is the easiest, ask your friends and people you know. They will be sure to remember a great experience with a local company.

Quotes vs Estimates

Legally, there is no definition that separates a quote and an estimate. However generally a quote is seen as more of a fixed price and an estimate a rough idea. It is a good idea to ask for a quote rather than an estimate for standard works.

It’s important to shop around

Get a few detailed quotes and ask for references or testimonials. Check out the companies website (if they have one), so you can look at the jobs they have completed in the past.

Get it in writing

If it is possible, it is best to agree a fixed price. In addition to this, a signed contract that details the costs and the work to be carried out. This means that there can be no dispute about what is included in the price and what isn’t.

Don’t pay up front

Pay in instalments, the final payment being on completion. This can be agreed with a written schedule of when you will make the payments.

Do not pay cash to avoid paying VAT as you will be unprotected. A properly invoiced job may include paying VAT but it means if you want to pursue any issues you will have the paperwork to do so. Paying by credit card can be another way to protect yourself, depending on the circumstances it can offer extended protection if anything goes wrong. Also many finance schemes offered by larger companies offer double indemnity, which means that both the supplier and finance company guarantee the work.

Don’t forget that Which? may be able to offer help in the case of disputes and are an extremely helpful source when looking for quality companies through their list of Which? trusted traders.