Frequently Asked Questions
View below our FAQs about our products and service. We will always welcome your call if you have any other question not answered here.
How do I book a design consultation?
You can call us on 0800 50 50 70 to arrange a visit by one of our fully trained design team. We have appointments available Monday to Friday from 9.00 am to 8.00 pm, on weekends and bank holidays from 10.00am to 5.00pm
How long should I expect to wait for my installation?
As all Britelite products are made to measure, it does depend on what you have ordered. On average we would say about 6 to 8 weeks for triple and double glazing casement windows. For any of our conservatory range we would say the average is 10 to 12 weeks.
How do I book a surveyor?
Once our design team have visited a surveyor will call you within a week of signing your agreement. If you haven’t heard from us after this time you can call our head office and speak to the survey team on 01622 663399.
I have changed my mind can I change something on my order?
You can add to an order by contacting your designer before the surveyor arrives, or at the point of survey we will ask you to complete a variation of contract form to confirm the changes to your contract.
How do I book my installation date?
If after seven working days after your survey you haven’t heard from us to book your date you can contact our head office on 01622 663399 and ask for the window booking department for windows, doors, or fascia, soffits and guttering. If you have ordered a conservatory you can speak to the conservatory team.
When and how do I pay for my installation?
For uPVC casement windows, doors and roofline products we will ask you for a deposit of no more then 25% of the total order. The balance is to be paid on completion of the installation.
For aluminium windows, doors and our traditional range we ask for a first stage deposit of 25% prior to survey, a second stage payment of 50% to be paid one week before delivery of the product, and a final 25% to be paid on completion.
For conservatories we ask for a first stage deposit of 25% prior to survey, a second stage payment of 50% to be paid one week before delivery of the conservatory, and a final 25% to be paid on completion.
Britelite home improvement plan. Will will ask for no more then 25% deposit. Once your product has been installed you will sign a satisfaction note which will notify the finance company that you are happy and payment will then proceed with the payment plan you have taken. You can read more about our home improvements plan here.
How do I recommend a family member or friend?
You can recommend us by clicking this link and filling in the simple online form, or calling our contact centre on 0800 50 50 70. Our friendly operators will take the details and arrange everything.
Alternatively you can fill out the Recommendation Card included in the Quality Questionnaire pack provided during your installation. All you need to do is complete a card with your details and those of your family or friend (including their phone number). Then simply post it to us in the freepost envelope provided. It’s best if you let them know that our marketing department will be in touch to arrange an appointment.
How do I get my FENSA Certificate?
FENSA certificates are issued by FENSA. Britelite will notify FENSA that we have installed a product at your address and FENSA will then send your certificate to you direct this can take up to 6 weeks. Unfortunately Britelite are unable to send replacement copies for lost certificates. Please visit Fensa for more information.
How can I book a service call?
Britelite will send you a transferable 10 year guarantee, if during this time you have any problems you can call our service team on 01622 663399 at our Head office in Maidstone or click here to email the service department.
Does double glazing reduce internal condensation?
Double and triple glazing normally helps to reduce condensation by warming up the internal glass surfaces but there are a number of factors that can influence this. Take a look at our information page for more information, which includes a GGF leaflet ‘Condensation and Its Causes’. Alternatively, visit the Glass and Glazing Federation for more information.