Quality and Accreditations

• BSI KITEMARK

  

  Britlite is one of the few companies to hold the nationally recognised BSI Kitemark for installation of Windows and Doors.

  You can be assured that our products have been tested to the highest of standards, are fitted to industry approved standards, and that your home will be secure and more energy efficient.

• GOLD SEAL GUARANTEE

  

  Our Gold Seal Guarantee ensures our installation service is stress-free and causes you as little inconvenience as possible.

  Our guarantee means that we will advise you of the exact week of your installation, and if this is not achieved, you will receive £50 off the cost of your installation.

  You will be informed of the exact day of the installation no less than one week prior to commencement, and in the unlikely event that we are unable to keep to this day you will receive a further £25 off the cost of your installation.

  Britelite's team of professional fitters will treat your home with respect, will ensure that your home is protected during the installation process and will always clean up afterwards.

  After the installation is complete, a senior fitter will carry out a final inspection:

  • Final product inspection
  • Product instruction briefing
  • Mechanical check of all moving parts
  • Maintenance tips

• FENSA

  

  Britelite is a FENSA registered company and will ensure that your glazing meets all of the necessary thermal performance standards to reduce energy loss and potentially save you money on your electricity bills.

• GGF

  

  Our Glass and Glazing Federation (GGF) accreditation shows our dedication to quality in every aspect of our business.

  This code of practice provides you with the following safeguards:

  • Any deposit you place with a member company shall be safeguarded by the GGF's own deposit indemnity fund, up to 25% of the contract price or £3,000, whichever is lower.
  • A seven-day cooling off period applies to all contracts negotiated away from business premises. This is irrespective of whether you invited the sales call or not.
  • All glazing installed shall be to the current safety requirements of the British Standard BS 626-4:1994
  • All companies who apply for membership of the GGF are subjected to careful vetting.
  • Companies that do apply must have completed a minimum of three years trading and have satisfied the GGF of their intention and ability to abide by the rules of the federation.
  • Under the terms of the GGF's code of good practice, all members must treat you with courtesy and respect at all times and supply you with products that comply with the latest technical requirements.

• Triple A Rated

  We are so confident that we offer the best, most secure and energy efficient products on the market, we provide our customers with our Triple A-rated promise:

  • A-rated energy efficient glazing and secure windows
  • A-rated fitters are fully trained to industry standards
  • A-rated company that will give you an honest and value for money first class service

• BFRC

  

  We are one of the few companies that install British Fenestration Rating Council (BFRC)-rated energy efficient 'A' rated windows as standard.

  We can guarantee that your home will be more energy efficient and that your heating bills will be reduced.

• The Glazing Ombudsman

  

  We are a member of The Glazing Ombudsman (TGO), which offers consumer protection for homeowners to give you confidence in our service and installations.

  For more information about TGO, please visit the website: http://www.glazingombudsman.com/.

• Conservatory Association

  

  Britelite is a member of the Conservatory Association so you can be assured of our professionalism and high quality standards. We have been thoroughly vetted at local and national level and we only use products that meet British Standards and we follow a strict Code of Ethical Practice.

  The benefits of dealing with us are:

  • Only reputable and financially sound companies are permitted into membership. They must have been trading for three years and pass a vetting at local and national levels before joining.
  • A Code of Good Practice governs conduct.
  • Members are obliged to use only products that comply with the relevant British Standards Institution and Conservatory Association specifications.
  • Conduct is regulated and monitored by the Conservatory Association which is in turn controlled by its parent body, the Glass and Glazing Federation, the industry watchdog.
  • Any disputes between a customer and a member can be conciliated at no cost.
  • Deposits are protected by the GGF deposit indemnity fund (subject to the exercise of the fund administrator's discretion) for up to 25% of the purchase price or £3,000 whichever is lower.
  • All members comply with GGF publication "A Guide to Good Practice in the Specification and Installation of Windows within the United Kingdom

• Checkatrade

  

  Britelite is a member of Checkatrade, a free information service that runs on the basis of reputation. We have been vetted to high industry standards and our work is monitored on an ongoing basis by gaining feedback from our customers.

• TrustMark

  

  Britelite is a member of TrustMark, therefore our tradesmen and company have been independently checked to high industry standards, we have regular on-site inspections and we have signed up to an approved code of practice.